Privacy Policy
PRIVACY POLICY
This Privacy Policy explains how Alturia Rose (“Alturia Rose,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects personal information when you visit our website, place an order, contact us, subscribe to our communications, or otherwise interact with our online store.
By using our website or purchasing from us, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or submit personal information to us.
1. INFORMATION WE COLLECT
We may collect the following categories of personal information:
Personal identifiers:
Name, email address, phone number, billing address, shipping address, country, and other contact details you provide.
Order and transaction information:
Products purchased, selected stem count, selected color, order notes, delivery details, purchase history, payment status, and customer service communications.
Payment-related information:
Payments are processed by third-party payment providers. We do not intentionally store full credit card numbers or full payment card details on our own systems. We may receive limited payment confirmation, billing, and transaction information necessary to process and manage your order.
Shipping and fulfillment information:
Information required to prepare, ship, track, and deliver your order, including recipient name, delivery address, phone number, shipping instructions, and customs or courier-related information when required.
Communications:
Messages, inquiries, reviews, form submissions, email correspondence, customer support requests, and any other information you choose to send us.
Website and device information:
IP address, browser type, device type, operating system, referring pages, pages viewed, time spent on the website, approximate location, cookies, analytics data, and similar technical information.
Marketing preferences:
Newsletter subscriptions, communication preferences, consent records, and interactions with our marketing emails or campaigns.
2. HOW WE COLLECT INFORMATION
We collect personal information when you:
Place an order through our website;
Create or use an account;
Contact us through forms, email, chat, or social media;
Subscribe to our newsletter or marketing communications;
Interact with our website, advertisements, analytics tools, or cookies;
Participate in promotions, surveys, or customer service communications;
Provide information needed for delivery, customs, billing, or support.
Some information is collected directly from you. Other information may be collected automatically through cookies, analytics tools, website hosting technology, payment processors, or other service providers.
3. HOW WE USE YOUR INFORMATION
We use personal information for the following purposes:
To process and fulfill your order;
To prepare made-to-order preserved rose stem sets at origin in Ecuador;
To arrange international shipping, delivery, customs, duties, and logistics;
To communicate with you about your order, delivery status, inquiries, or support requests;
To process payments, refunds, chargeback responses, and fraud prevention checks;
To provide customer service and resolve issues;
To improve our website, products, content, and customer experience;
To send marketing emails, product updates, or promotional communications if permitted by law or with your consent where required;
To personalize website content, product recommendations, or customer communications;
To comply with legal, tax, customs, accounting, regulatory, and security obligations;
To protect our rights, property, business, customers, and website from fraud, abuse, misuse, or unauthorized activity;
To enforce our Terms of Service, Shipping Policy, Return Policy, and other business policies.
4. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the site, remember preferences, measure performance, understand visitor behavior, support marketing, and improve the customer experience.
Cookies may be placed by us or by third-party service providers, including website hosting platforms, analytics providers, advertising partners, payment processors, and other technology providers.
You may be able to control cookies through your browser settings or through any cookie consent tools available on our website. Disabling certain cookies may affect the functionality of the website.
5. HOW WE SHARE INFORMATION
We do not sell personal information for money. However, we may share personal information with trusted third parties when necessary to operate our business, fulfill orders, comply with the law, or protect our rights.
We may share information with:
Website hosting and e-commerce platform providers;
Payment processors and fraud prevention providers;
Shipping companies, couriers, freight forwarders, customs brokers, and logistics partners;
Email marketing, SMS, CRM, analytics, and customer service providers;
Professional advisors, including accountants, attorneys, auditors, and insurers;
Government, customs, tax, regulatory, or law enforcement authorities when required or permitted by law;
Business partners or successors in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction.
Some privacy laws may define certain advertising or analytics cookies as “sharing” or “targeted advertising.” Where legally required, you may have the right to opt out of such activities.
6. INTERNATIONAL DATA TRANSFERS
Alturia Rose is connected to Ecuadorian operations and may process information in Ecuador, the United States, Canada, and other countries where our service providers, payment processors, logistics partners, or technology partners operate.
By using our website or placing an order, you understand that your personal information may be transferred, stored, or processed outside your country of residence. We take reasonable steps to protect personal information in accordance with this Privacy Policy and applicable law.
7. DATA RETENTION
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, tax, legal, customs, security, fraud prevention, dispute resolution, and business recordkeeping purposes.
Retention periods may vary depending on the type of information, the purpose of processing, and applicable legal requirements. When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or legitimate business needs.
8. DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no website, online transaction, email, payment system, or digital storage method is completely secure. We cannot guarantee absolute security of any information transmitted to or stored by us. You are responsible for keeping your account credentials, devices, and communications secure.
9. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the right to:
Request access to the personal information we hold about you;
Request correction or update of inaccurate information;
Request deletion of certain personal information;
Request restriction or objection to certain processing;
Request portability of certain information;
Withdraw consent where processing is based on consent;
Opt out of marketing communications;
Opt out of certain cookies, targeted advertising, or data sharing where applicable;
Request information about how your personal information is collected, used, disclosed, or retained;
File a complaint with a relevant privacy or data protection authority.
To exercise privacy rights, contact us using the details listed in the “Contact Us” section below. We may need to verify your identity before responding to a request. We may deny or limit requests where permitted by law, including when information is required for legal, security, fraud prevention, tax, accounting, customs, or dispute-resolution purposes.
10. CALIFORNIA PRIVACY NOTICE
If you are a California resident and applicable law applies to us, you may have rights under California privacy laws, including the right to know, access, correct, delete, and opt out of certain sharing or targeted advertising activities.
Categories of personal information we may collect include identifiers, commercial information, internet or network activity information, geolocation-related information based on IP or shipping details, payment-related information processed through third parties, and communications with us.
We collect and use these categories for the business and commercial purposes described in this Privacy Policy, including order processing, shipping, customer service, fraud prevention, analytics, marketing, legal compliance, and business operations.
We do not sell personal information for money. If any advertising or analytics activity is considered a “sale” or “sharing” under applicable California law, eligible users may request to opt out.
We do not knowingly sell or share personal information of individuals under 16 years of age.
11. CANADIAN PRIVACY NOTICE
If you are located in Canada, we handle personal information in connection with commercial activities and may process it to provide products, fulfill orders, communicate with you, and operate our business.
Where required by applicable Canadian privacy law, we collect, use, and disclose personal information with consent, except where otherwise permitted or required by law. You may contact us to request access to or correction of your personal information, withdraw consent where applicable, or ask questions about our privacy practices.
12. ECUADOR PRIVACY NOTICE
As a business connected to Ecuadorian operations, we may process personal information in accordance with applicable Ecuadorian data protection requirements. We take reasonable measures to protect personal information and process it for legitimate business purposes, including order preparation, international delivery, customer communication, legal compliance, and business operations.
Where applicable, individuals may have rights to access, correct, update, delete, object to, or request information about the processing of their personal data, subject to legal limitations.
13. MARKETING COMMUNICATIONS
If you subscribe to our newsletter or provide consent where required, we may send you emails about Alturia Rose products, collections, launches, offers, care information, and brand updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us directly. Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages about orders, shipping, account activity, or legal notices.
14. MINORS
Our website and products are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can review and delete the information where required. Customers under the age of majority in their jurisdiction should use our website only with the involvement and consent of a parent or legal guardian.
15. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, payment platforms, social media pages, delivery partners, or other external services. We are not responsible for the privacy practices, security, or content of third-party websites or services.
Your interactions with third parties are governed by their own privacy policies and terms.
16. USER-GENERATED CONTENT, REVIEWS, AND SOCIAL MEDIA
If you submit a review, testimonial, photo, tag, comment, or other content related to Alturia Rose, we may use, display, or share that content for business, marketing, customer service, or brand purposes, subject to applicable law and platform rules.
Please do not submit personal information in public reviews, comments, or social media posts that you do not want to be publicly visible.
17. LEGAL COMPLIANCE AND PROTECTION
We may use, retain, or disclose personal information when we believe it is reasonably necessary to:
Comply with applicable laws, regulations, customs requirements, tax obligations, court orders, or legal processes;
Respond to lawful requests from authorities;
Prevent fraud, security incidents, abuse, or unauthorized transactions;
Protect our rights, property, safety, customers, employees, service providers, or business partners;
Enforce our agreements, policies, and terms.
18. CHANGES TO THIS PRIVACY POLICY
We may update these Terms from time to time. Continued use of our website after updates means you accept the revised Terms.
19. CONTACT US
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
Alturia Rose
Contact email: sales@alturiarose.com
Country of Operation: Ecuador
Please include your name, email address, order number if applicable, and a clear description of your request.
TERMS & CONDITIONS
Welcome to Alturia Rose. These Terms & Conditions (“Terms”) govern your use of our website, online store, products, services, and any purchase made through Alturia Rose (“we,” “us,” or “our”).
By accessing our website, placing an order, or using any of our services, you agree to these Terms. If you do not agree, please do not use our website or place an order.
1. ABOUT ALTURIA ROSE
Alturia Rose offers premium preserved Ecuadorian rose stem sets, prepared at origin in Ecuador and shipped directly to customers. Our products are made to order according to the selected stem count, rose type, and color.
Alturia Rose products are natural preserved roses. They are not artificial flowers and do not require water.
2. PRODUCT FORMAT
Alturia Rose products are sold as preserved rose stem sets. Product images may show styled compositions, floral displays, or lifestyle arrangements for visual inspiration.
Unless expressly stated otherwise, vases, decorative objects, ribbons, props, furniture, and styling accessories shown in images are not included.
Each product includes the number of preserved rose stems specified on the product page.
3. PRODUCT INFORMATION AND NATURAL VARIATIONS
We make every reasonable effort to display accurate product descriptions, colors, sizes, and images. However, because our roses are natural products, variations may occur in tone, shape, petal texture, bloom openness, foliage, and stem appearance.
Color may also appear differently depending on screen settings, lighting, photography, and natural variation in preserved roses.
Minor variations are not considered defects.
4. MADE-TO-ORDER PRODUCTS
Each Alturia Rose order is prepared after order confirmation. Because our products are made to order according to the customer’s selected stem count and color, orders begin processing shortly after payment is received.
Once preparation has started, changes or cancellations may not be possible.
5. PRICES AND PAYMENT
All prices are listed in U.S. Dollars unless otherwise stated.
Product prices may include international shipping, duties, and taxes where expressly indicated on the product page or checkout. Prices may change at any time without prior notice, but changes will not affect orders already confirmed.
Payment must be completed before an order is prepared or shipped. We reserve the right to refuse, cancel, or hold any order due to payment issues, suspected fraud, incorrect information, inventory limitations, or other operational concerns.
6. ORDER REVIEW AND CONFIRMATION
After placing an order, you may receive an order confirmation email. This confirmation means we received your order request; it does not guarantee final acceptance if there is an error, payment issue, suspected fraud, product availability issue, or delivery restriction.
Our team may contact you after your order to confirm details, color selection, mixed composition requests, shipping information, or other order-related matters.
7. MIXED COLOR ORDERS
Mixed color compositions may be available for selected products. If you choose a mixed color option or provide color preferences, our team may contact you to confirm availability and final composition details before preparation.
Mixed color requests are subject to availability and may require adjustments. If a requested color is unavailable, we may offer an alternative or contact you before proceeding.
8. SHIPPING AND DELIVERY
Orders are prepared at origin in Ecuador and shipped directly to the customer’s provided delivery address.
Estimated delivery timelines are provided in our Shipping Policy and may vary depending on order preparation, courier schedules, customs clearance, weather, holidays, remote delivery areas, or other circumstances beyond our control.
The customer is responsible for providing accurate and complete shipping information. We are not responsible for delays, failed delivery, returned shipments, additional courier charges, or losses caused by incorrect, incomplete, inaccessible, or outdated delivery information.
9. DUTIES, TAXES, AND IMPORT CHARGES
Where stated, international shipping, duties, and taxes are included in the product price.
However, customers may be responsible for any additional fees, charges, inspections, storage costs, address correction fees, remote area fees, or other costs caused by incorrect information, refusal of delivery, failed delivery attempts, special local requirements, or circumstances outside our control.
10. DELIVERY ISSUES
If your order arrives damaged or with a delivery-related issue, you must contact us within 48 hours of delivery with clear photos of:
The outer packaging;
The inner packaging;
The affected roses;
The shipping label;
Any visible damage.
Failure to contact us within this timeframe may limit our ability to review or resolve the issue.
11. RETURNS, REFUNDS, AND CANCELLATIONS
Because each Alturia Rose set is made to order, all sales are final.
We do not accept returns or exchanges for reasons including, but not limited to:
Change of mind;
Incorrect color selection;
Incorrect stem count selection;
Failure to read product details;
Natural variation in preserved roses;
Minor differences between photos and actual product;
Delivery delays outside our control;
Customer-provided address errors.
If an order arrives damaged or with a verified delivery-related issue, we will review the case and determine the appropriate resolution at our discretion. A resolution may include replacement, partial replacement, store credit, partial refund, or another solution depending on the circumstances.
12. PRODUCT CARE RESPONSIBILITY
Preserved roses are delicate natural products. Customers are responsible for following care instructions provided on our website or with the order.
Damage caused by water, direct sunlight, humidity, improper handling, crushing, bending, outdoor exposure, improper storage, or failure to follow care instructions is not covered by any refund or replacement policy.
13. PROMOTIONS, DISCOUNTS, AND OFFERS
Promotions, discounts, coupon codes, and special offers may be modified, limited, or discontinued at any time. Offers cannot be applied retroactively unless expressly stated.
We reserve the right to cancel or refuse any order involving misuse of promotions, pricing errors, or technical issues.
14. WEBSITE CONTENT AND INTELLECTUAL PROPERTY
All website content, including text, product names, images, logos, graphics, designs, photography, layouts, and brand elements, belongs to Alturia Rose or its licensors and may not be copied, reproduced, distributed, modified, or used without prior written permission.
15. USER CONTENT
If you submit reviews, photos, testimonials, messages, tags, or other content related to Alturia Rose, you grant us permission to use, display, reproduce, edit, and share that content for business, marketing, customer service, and promotional purposes, subject to applicable law.
Please do not submit content you do not want us to use or display.
16. THIRD-PARTY SERVICES
Our website may use third-party services for payment processing, shipping, analytics, marketing, hosting, and other business functions. We are not responsible for the actions, policies, delays, errors, or service interruptions of third-party providers.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Alturia Rose is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of business, emotional distress, inconvenience, or other losses arising from the use of our website, products, shipping services, or order process.
Our total liability for any claim related to an order will not exceed the amount paid by the customer for the specific product giving rise to the claim.
18. FORCE MAJEURE
We are not responsible for delays, failures, or losses caused by events beyond our reasonable control, including weather, natural disasters, customs delays, courier interruptions, labor disputes, government actions, import restrictions, pandemics, supply shortages, technical failures, or other force majeure events.
19. ACCURACY OF WEBSITE INFORMATION
We may update, modify, or remove website content, product information, prices, availability, policies, or services at any time. We do not guarantee that all website information will always be error-free, complete, or current.
If an error affects an order, we reserve the right to correct the error, cancel the order, or contact the customer before proceeding.
20. GOVERNING LAW
These Terms are governed by the laws applicable to Alturia Rose’s business operations in Ecuador, without limiting any mandatory consumer protection rights that may apply in the customer’s jurisdiction.
21. CHANGES TO THESE TERMS
We may update these Terms from time to time. Continued use of our website after updates means you accept the revised Terms.
SHIPPING POLICY
SHIPPING POLICY
Last Updated: June 19, 2026
This Shipping Policy explains how Alturia Rose prepares and ships orders placed through our website.
By placing an order, you agree to this Shipping Policy.
1. PREPARED AT ORIGIN IN ECUADOR
Each Alturia Rose order is prepared at origin in Ecuador after your order is confirmed. Our preserved rose stem sets are made to order according to the selected product, stem count, and color.
Because our products are prepared after order confirmation, processing time is part of the overall delivery timeline.
2. SHIPPING DESTINATIONS
Alturia Rose currently focuses on direct-to-door delivery to the United States and Canada.
Orders to other destinations may be available by request or at our discretion. If delivery to your location is not available, our team may contact you to review options or cancel and refund the order.
3. ESTIMATED DELIVERY TIME
Estimated delivery time is 5 days to 2 weeks after order confirmation.
This timeline includes order preparation, international handling, export processing, courier transit, customs clearance, and final delivery.
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs, courier operations, weather, holidays, remote areas, inspections, incorrect delivery information, or circumstances beyond our control.
4. SHIPPING, DUTIES, AND TAXES INCLUDED
International shipping, duties, and taxes are included in the product price where stated on our website or at checkout.
This means there is generally nothing additional for you to arrange for standard delivery. After your order is confirmed, our team may contact you with the next steps and keep you informed throughout the process.
5. CUSTOMER INFORMATION RESPONSIBILITY
The customer is responsible for providing accurate and complete delivery information, including:
Full recipient name; Complete delivery address; Apartment, suite, or unit number if applicable; Phone number; Email address; Country, state/province, city, and postal code; Any special delivery notes required for access.
Alturia Rose is not responsible for delays, failed deliveries, returned shipments, address correction fees, additional courier charges, or lost packages caused by incorrect, incomplete, outdated, or inaccessible delivery information.
6. ORDER CONFIRMATION AND CONTACT
After your order is placed, our team may contact you to confirm order details, color selection, mixed composition requests, delivery information, or any other information needed to prepare and ship your order.
If we are unable to reach you for required confirmation, your order may be delayed.
7. COURIER AND DELIVERY HANDLING
Orders are shipped using international courier, freight, or logistics partners selected by Alturia Rose.
Once an order is in transit, delivery timing depends on the courier, customs authorities, and final-mile delivery services. We will make reasonable efforts to provide tracking information when available.
8. CUSTOMS AND IMPORT PROCESSING
Alturia Rose prepares orders for international delivery from Ecuador. Customs clearance may be required in the destination country.
Although duties and taxes may be included where stated, customs authorities or couriers may still require inspections, documentation, delivery coordination, or additional processing time.
Alturia Rose is not responsible for customs delays or government inspections outside our control.
9. FAILED DELIVERY, REFUSED DELIVERY, OR UNAVAILABLE RECIPIENT
If a delivery fails because the recipient is unavailable, the address is incorrect, delivery is refused, or the courier cannot access the delivery location, the customer may be responsible for any resulting costs, including storage, redelivery, return shipment, disposal, address correction, or replacement charges.
If a package is returned to sender or held by the courier due to customer-related issues, Alturia Rose cannot guarantee a refund or replacement.
10. DAMAGED ORDERS
If your order arrives damaged, please contact us within 48 hours of delivery.
To review the case, we may require clear photos of:
The outer shipping box; The inner packaging; The shipping label; The affected roses; Any visible damage.
Please keep all original packaging until the case is reviewed.
If the issue is verified, Alturia Rose will determine the appropriate resolution at its discretion. This may include replacement, partial replacement, store credit, partial refund, or another appropriate solution.
11. NATURAL VARIATIONS ARE NOT SHIPPING DAMAGE
Preserved roses are natural products. Variations in color tone, petal shape, bloom openness, stem texture, foliage, and overall appearance may occur and are not considered shipping damage.
Minor movement within packaging, slight variation from images, or natural preserved-rose characteristics are not considered defects.
12. LOST OR DELAYED SHIPMENTS
If tracking shows an unusual delay or possible loss, contact us so we can review the shipment with the courier.
Courier investigations may take time. Alturia Rose will not issue a replacement or refund for a delayed or potentially lost shipment until the courier review or reasonable investigation process has been completed.
13. ADDRESS CHANGES
If you need to change your shipping address, contact us as soon as possible.
Address changes are not guaranteed after an order has been confirmed or prepared. Once the order has shipped, address changes may be unavailable or may result in additional courier fees.
14. SHIPPING RESTRICTIONS
Some locations may be restricted due to courier limitations, import rules, remote delivery zones, weather, political conditions, or other logistical concerns.
We reserve the right to refuse, cancel, or delay orders that cannot be delivered safely, legally, or commercially reasonably.